At Ondrajoy, we aim to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help. This Return Shipping Policy outlines the procedures and conditions for returning products purchased from our online store.

Return Eligibility
To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging with all tags, labels, and accessories.
  • Returned within 30 days of the delivery date.

Certain items, such as perishable goods, custom products, and items marked as final sale, are not eligible for return.

Initiating a Return
To initiate a return, please follow these steps:

  1. Contact Customer Service: Email us at “contact@packpok.com ” To request a Return Merchandise Authorization (RMA) number. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive RMA Number: Once your return request is approved, you will receive an RMA number and detailed return instructions.
  3. Package Your Return: Securely pack the item(s) in the original packaging, including all original materials, and clearly mark the RMA number on the outside of the package.

Return Shipping Costs

  • Defective or Incorrect Items: If you received a defective or incorrect item, we will cover the return shipping costs. A prepaid return shipping label will be provided.
  • Change of Mind: If you are returning an item due to a change of mind or any reason other than defect or error, you will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item. Return Shipping Instructions
  1. Label the Package: Attach the provided prepaid return shipping label (if applicable) or your chosen shipping label to the package.
  2. Ship the Package: Drop off the package at the carrier’s location or schedule a pickup, depending on the carrier’s services.
  3. Tracking: If you are using your own shipping method, please provide us with the tracking number once the package has been shipped.

Processing Returns

Once we receive your returned item, we will inspect it and notify you of the status of your return. If your return is approved, we will process your refund or exchange within 7-10 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.

Contact Us
If you have any questions or need further assistance with your return, please contact our customer service team:

Store Name: https://packpok.com/
contact@packpok.com 

Thank you for shopping with Ondrajoy. We appreciate your business and strive to provide you with a hassle-free return experience.

Effective Date: 03/06/2024